Payment
Payment methods
Subscriptions and the balance belong to the organization — a personal space or a team. The organization owner pays; prices are in rubles.
From the organization balance
Plans, extra seats and packs (Following, favorites, PDF reports, words, API requests) are paid from the balance with the “Pay from balance” button on the checkout page — the purchase takes effect immediately. Your personal space and each team have their own balance.
Bonus money — from promo codes, partner rewards and the part of a plan remainder after an upgrade that was paid with them — is spent first.
Choose a plan · Balance in your account
By card and other online methods
Online payments are processed by YooKassa. Payment methods: Bank card, SberPay, YooMoney. You choose the method on the YooKassa page — card details never reach our site.
- Balance top-up — any amount you need (very large amounts by invoice); the money arrives on the balance right after payment.
- A plan — with the “Pay by card” button on the checkout page: the balance is topped up by exactly the plan price, and the plan is paid from it right away.
- Extra seats and packs are paid from the balance only: if there is not enough money, the purchase page offers to top up exactly the missing amount.
By invoice for companies
Fill in your organization details in “Subscriptions and billing” and contact support with the organization and the amount — we will send an invoice. Once it is paid, the money goes to the balance, and you can pay for a plan, seats and packs from it.
Fiscal receipts
Fiscal receipts (Federal Law 54-FZ) are emailed to the payer: a “full prepayment” receipt when the balance is topped up, and a second “full settlement” receipt offsetting that prepayment when balance money is spent on a plan, seats or packs. Bonus money gets no receipt since it was not paid for; money paid by invoice gets no online receipts.
Refunds
You can get back unspent money deposited to the balance and the cost of unused full days of a subscription, packs and seats — by a written request to support from your account email. A plan remainder after an upgrade is refundable to the extent it was paid with your own money. Promo code money, partner rewards and the part of a plan remainder paid with them are not refundable: they can be spent on the site. Refunds are made within 10 days of the request, using the original payment method. The refundable balance amount is shown on the Balance page. The terms are in the public offer and on the Refund policy page.
Public offer · Company details